Our customers love us … and the flooring we supply and fit! That’s not just us boasting; it’s a fact borne out by the many 5-star reviews we get on social media and the feedback that comes directly to us here at our showroom in Helston.
Praise for our professional service and stunning selection of carpeting, rugs and vinyl flooring comes from all across west Cornwall where our team is out every day fitting or delivering flooring in Porthleven, Mullion, The Lizard, the Helford, Falmouth, Penzance, Hayle, St Ives and everywhere inbetween.
We’d like to share with you just a few of the comments we’ve recently received from satisfied customers, starting off with a very detailed and wordy five-star recommendation from Sha Crawford on Facebook, who wrote:
“We couldn't be more impressed with Carpet Connection. They carpeted the stairs and first floor of our house. We were absolutely delighted with the fitting and the quality of the carpets. We've had many compliments from visitors, especially about the stairs. We chose short-pile carpets because we plan to adopt a cat, and were initially concerned about comfort, but with the underlay that's included with the carpets, the flooring feels bouncy underfoot and is a pleasure to walk on. We actually find ourselves choosing to sit on the stairs a lot, just because the carpet's so comfy.
We found that pricing felt fair and costs were upfront. Fitting and underlay were included in the price of the carpets, so there were no nasty shocks like you get in places that advertise prices just for the carpet.
But mostly, we like Carpet Connection because the team are a pleasure to work with. It's a real customer-first, family-run business. We were made to feel that nothing was too much trouble, even though we were massively disorganised, causing more work than would have been necessary otherwise.
When problems were met, the team pulled out all the stops to make sure that deadlines were met. Moving house has been so stressful, that having a carpet fitter who understood the pressures and helped alleviate them, was a real blessing.”
We are grateful to Sha for taking the time and trouble to thank us in such an enthusiastic way for a service we enjoy delivering as a matter of course.
Another very complimentary five-star review came from RC on Google, who said:
We are immensely grateful for any feedback from our customers, good or bad. Your positive reviews drive us on to strive to keep up our standard of customer service, while if you have any complaints we like to be made aware so we can put things right going forward.
Please contact us through the website form, telephone 01326 573003, email to firstname.lastname@example.org or visit our Facebook page and let us know how we’re doing. We look forward to hearing from you.
The Carpet Connection showroom is located on
Water Ma Trout Industrial Estate in Helston, just off Redruth Road.
Monday to Friday 9am – 5pm
Saturday 9am – 12.30pm
Sunday – Closed